Machinery Diagnostic Consultancy Specialist (m/f/d)
PROGNOST Systems is currently seeking a Consultancy Specialist. This role is responsible for delivering quality machinery diagnostic, system maintenance, and technical support to end users of PROGNOST®-NT and PROGNOST®-Predictor on-line condition monitoring and machine protection systems.
This role blends engineering expertise, client-facing communication, and strategic thinking in a high-impact, and global environment.
Key Responsibilities
- Work safely and promote a safe working environment.
- Provide machinery analysis, diagnostics, and technical support for customer’s rotating equipment using Prognost products.
- Power user of Prognost software products.
- Develop warning thresholds based on trend analysis.
- Planning, preparing, and executing onsite system maintenance on existing systems and computer hardware, providing hardware and software support and troubleshooting, verifying proper installation of field wiring and senso installation by customer OEM.
- Train users on PROGNOST software (both initial and advanced levels).
- Computer network troubleshooting.
- Instrumentation troubleshooting.
- Respond to customer requests for hardware, software, and mechanical analysis support.
- Collaborate with internal teams (Customer Support, Project Management, R&D, Sales, etc.).
- Build and maintain personal relationships with clients.
- Ensure timely delivery of quality services.
- Accurate record keeping of tasks, issues, and reporting in CRM.
- Support customers via telephone helpdesk and manage outstanding issues in an internal incident database.
- Approximately 50 % of travel is required
Education / Experience / Language
- Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering.
- 5+ years of experience in technical consulting, vibration diagnostics, monitoring, reliability engineering, or industrial diagnostics.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent communication and presentation abilities.
- Familiarity with IIoT systems, condition monitoring, or rotating equipment preferred.
- Willingness to travel internationally (up to 30%)
- Office Suite (Excel, Pivot Tables, Word)
